Telephone Support Service for You
Depression and Wellbeing Calls are an integral part of the primary care pathway, offering a holistic and supportive approach that complements clinically recommended treatment plans.
What we offer:
Following referral from a Primary Care Practitioner, initial contact will be made within three working days, ensuring a prompt and supportive response. You may receive between four and six wellbeing calls, tailored to your needs and delivered by an experienced mental health Wellbeing Operator.
As part of the Depression and Wellbeing Calls service, the Wellbeing Operator will:
· Introduce and explain the service to you, outlining the support available.
· Arrange a mutually convenient day and time for weekly wellbeing check-ins.
· Provide a compassionate and non-judgemental listening ear, creating a safe space for individuals to share their experiences.
· Offer support and reassurance around concerns related to prescribed medication.
· Deliver timely, structured, and person-centred wellbeing calls, aimed at promoting emotional wellbeing, building resilience, and supporting daily functioning during the early stages of treatment and recovery.
Eligibility Criteria
Ø Aged 18 and over
Ø Registered with a GP within the Mid and South Essex (MSE) area
Ø Have been newly diagnosed with depression by a Primary Care Practitioner and you have been prescribed antidepressant medication or have been referred to Talking Therapies as part of your initial treatment plan.
We are unable to support you if you are:
· under 18 years of age
· under the active influence of alcohol or drugs
· exhibiting violent or aggressive behaviour
· currently in crisis – in these cases, please contact emergency services or the local crisis team
Referrals can only be made directly by health professionals.